Experiences Terms and Conditions

Experiences may be:

• Public — open to all registered users on the platform with a verified email address and complete profile
• Community-only — restricted to members of a specific community on the platform
• Private — only visible to people with access to the specific experience link; the same account and profile requirements apply to join

2.1 Browsing

Anyone may browse experiences on the platform without an account.

2.2 Joining an Experience

To join any experience, you must:

• Have a registered StayingBee account with a verified email address
• Have a complete profile, including a profile photo, bio, name, and gender
• For community-only experiences: be an approved member of the community

2.3 Creating an Experience

To create and list an experience, you must:

• Have a registered StayingBee account with a verified email address
• Have a complete profile

3.1 Accurate Listing

Experience Creators must provide accurate, honest, and complete information about the experience, including:

• A clear title for the activity
• A description of the activity, where relevant — if the experience requires additional context or explanation, this should be provided so participants can make an informed decision before joining
• The correct date, time, and location (or confirmed details for flexible-date experiences once agreed)
• Any costs, requirements, or conditions participants should be aware of before joining
• Maximum capacity

3.2 Responding to Join Requests

For experiences that require manual approval, Experience Creators must respond to join requests within 24 hours. Experience Creators may decline join requests for legitimate reasons but may not decline based on nationality, race, religion, gender, sexual orientation, or other protected characteristics.

3.3 Delivering the Experience

Experience Creators are responsible for showing up and delivering the experience as described. If circumstances change, Experience Creators must cancel in advance and communicate promptly through the platform.

3.4 Flexible Date Experiences

For flexible-date experiences, the Experience Creator is responsible for:

• Facilitating date discussion with participants via the group chat
• Confirming the final date, time, and location before the listed date range closes
• Cancelling the experience directly through the platform if no agreement can be reached, which will automatically notify all participants

3.5 Community Standards

All Experience Creators must uphold StayingBee's Community Guidelines and create a welcoming, safe, and respectful environment for all participants.

4.1 Accurate Information

Participants must ensure their profile information is accurate and up to date. Experience Creators may only request additional information from participants if it is directly relevant to the experience — for example, dietary requirements for a food event or fitness level for a physical activity. Participants are not required to provide any information beyond what their profile contains unless it is necessary for the experience to take place.

4.2 Showing Up

If you have confirmed a spot, you are expected to attend. If you cannot, cancel in advance through the platform so the Experience Creator can plan accordingly.

4.3 Conduct

Participants must treat Experience Creators and fellow participants with respect. StayingBee's Community Guidelines apply to all experience interactions, before, during, and after the activity.

4.4 Safety

Participants are responsible for their own safety and wellbeing during an experience. StayingBee acts as an intermediary platform and does not supervise, insure, or guarantee the safety of any activity.

5.1 Free Experiences

No platform fee is charged for free experiences. No payment is collected from participants.

5.2 Paid Experiences

For paid experiences, StayingBee charges a platform fee of 10% of the experience price per spot (the amount set by the Experience Creator), subject to a minimum fee of €1 per spot. The fee is calculated from that listed price — not from the host payout and not as an extra charge on what the Experience Creator receives. Participants pay the experience price plus this platform fee (and any applicable taxes) as shown in the total at checkout. Experience Creators receive 100% of the price they set. All payments are processed through the platform via Stripe. Off-platform payments between Experience Creators and Participants are not permitted.

5.3 Payment Timing

For paid experiences, participants are not charged at the time of joining the Experience on the platform. Your spot is reserved, and payment is authorized when you join the experience, but you will only be charged after the cancellation deadline has passed (which is usually a few days before the Experience takes place).

5.4 Currency

All prices are displayed and processed in Euros (€). Currency conversion fees imposed by your financial institution are your responsibility.

5.5 Payout to Experience Creators

Experience Creators receive 100% of the price they set for their experience. Payouts are processed via Stripe once the experience has taken place. Experience Creators must have an active Stripe Connect account to receive payment.

6.1 Participant Cancellation — Free Experiences

You may cancel your spot at any time with no charge. No payment is involved.

6.2 Participant Cancellation — Paid Experiences

Each paid experience has a refund policy and a cancellation deadline set by the Experience Creator. Both are shown on the experience listing and on the join confirmation screen before you complete your request.

The cancellation deadline is a number of days before the occurrence date (3 days, 1 week, 2 weeks, or 1 month). To receive a refund under the policy below, you must cancel on or before the end of that day in the experience timezone.

If you cancel after the cancellation deadline, you are not eligible for a refund under the selected policy.

Unless the Experience Creator changes it, the default is Full refund with a cancellation deadline of 1 week before the occurrence date.

You are generally not charged until after the cancellation deadline has passed — see section 5.3. If your join request is still awaiting host approval, billing may differ.

6.3 No-Show

If a participant does not attend a paid experience without cancelling in advance, no refund will be issued.

6.4 Experience Creator Cancellation

If the Experience Creator cancels the entire experience:

• Free experiences — all participants are notified; no payment implications
• Paid experiences — all participants receive a 100% full refund, regardless of the cancellation policy or timing

Depending on the circumstances of the cancellation, StayingBee reserves the right to apply a penalty to the Experience Creator. This may be monetary or relate to platform usage, such as temporarily or permanently restricting the ability to create new experiences. These measures exist to maintain trust and reliability within our community.

6.5 Flexible Date Experiences

If no date is agreed upon before the listed date range closes, the experience will be automatically marked as completed and all participants will be notified. No payment is involved as flexible-date experiences are always free. Please note that StayingBee does not monitor whether the experience actually took place — once the date range closes, we assume it did.

7.1 Platform Role

StayingBee acts as an intermediary platform only. We facilitate connections between Experience Creators and Participants but are not a party to the experience itself. We do not organize, supervise, insure, or guarantee any experience.

7.2 Experience Creator Liability

Experience Creators are solely responsible for the experiences they create and deliver. StayingBee is not liable for any injury, loss, damage, or disappointment arising from an experience. Experience Creators are strongly advised to consider personal liability and relevant insurance where activities carry inherent risk.

7.3 Participant Liability

Participants join experiences voluntarily and accept responsibility for their own safety and conduct. StayingBee's total liability shall not exceed the platform fees paid in connection with the specific experience giving rise to the claim.

7.4 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAYINGBEE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE QUALITY, SAFETY, LEGALITY, OR ACCURACY OF ANY EXPERIENCE LISTED ON THE PLATFORM.